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Frequently asked questions

Effective July 2nd, 2018; Wellington Hotel New York will charge a mandatory facility fee of $20 per room per night, which provides guests with the following amenities and value added offerings:

  • High Speed Wi-Fi – up to one device per guest
  • All local and domestic phone calls within the US
  • Full Access to our Business Center.
  • Access to local Gym - Athletic & Swim Club (787 7th Avenue, Concourse Level)
  • One Regular Manicure session per guest at New York Nails & Spa (next to Wellington Hotel)
  • 10% off Spa services at New York Nails & Spa
  • 15% off at Danielle B. Jewelry on select items
  • The Facilities Fee includes all taxes; however does not include any service gratuities.

There is no 'child' policy at the Wellington Hotel. Our rooms are priced by the room type not the number nor the age of the occupants. Each room type has a maximum occupancy limit due to the size of the room. These limits are:

Standard Queen: maximum two guests, including children

Standard King: maximum two guests, including children

Standard Double Double: maximum two guests, including children

Deluxe Double Double: maximum four guests, including children

Deluxe One Bedroom Suite: maximum four guests, including children

Please write to sales@wellingtonhotel.com at least seven days prior to your arrival with your request.

We can offer champagne from $75, wine from $35, chocolates from $35, flower arrangements from $35, and fruit baskets from $35.

We will send a credit card authorization form for you to complete for payment. We would need to receive the credit card authorization signed along with a photocopy of the credit card.

All major credit and debit cards - such as American Express, JCB, MasterCard, Union Pay and Visa - are accepted at the Wellington Hotel. Cash in US dollars is also accepted for payment; however, a credit or debit card is required to confirm a reservation.

You must be 18 years of age and have a valid credit/debit card in your name as well as a government-issued photo ID.

Note: for US citizens/residents - a government-issued photo ID such as a valid driver's license with a photo or valid passport. For non-US citizens - valid passport.

Wellington Hotel has a 48 hour standard cancellation policy. Reservations can be cancelled without charge until 4pm New York time two days before arrival; failing which a late cancellation penalty of the first night room rate plus taxes & fees will be charged.

All Non-refundable reservations are non-cancellable and non-changeable. Rooms purchased in advance are not transferable and may not be resold. Entire room, taxes and fees is charged on the day of booking and is non-refundable.

The cancellation policy for groups is outlined in the contract and may vary from group to group.

If you made your reservation through a third-party (not with the hotel directly) you must cancel it through the third party. Wellington Hotel is not authorized to cancel third-party reservations and we cannot authorize refunds for third-party reservations.

We are unable to accept credit card authorization forms as they are not recognized by credit card companies. On arrival you must present the same credit card used to make the reservation.


The Air Train shuttle from JFK is about $7.75 per person, which includes the MTA ticket for the subway portion of the ride. Get off the Air Train at the Sutphin Boulevard Station or the Jamaica Station.

Take the E train towards Manhattan and get off at the Seventh Avenue stop (at 53rd Street) and walk just two blocks north towards Central Park to the Wellington Hotel. At the Jamaica Station you can also take the Long Island Railroad to Penn Station (this is a little longer route to the Wellington Hotel because you then have to take the E, N or R train from Penn Station to Seventh avenue and 53rd or 55th Street).

A taxi from JFK directly to the Wellington Hotel is a flat fare of $52.50 plus tolls and tip. Most taxis take a maximum of four people, possibly less, depending on the amount of luggage. There are a limited number of NYC minivan taxis that will accommodate up to five people.

The minivan taxis can accommodate a wheelchair, but not usually with five people.

All rates are subject to change without notice. Prices are not guaranteed until booked and confirmed.


From Newark Liberty Airport you can take the AirTrain to Penn Station (New York) and then a taxi, subway (E, N, R or Q northbound) or bus (20 from the Eighth Avenue side of Penn Station) to 56th Street and walk two short blocks to Seventh Avenue and the Wellington Hotel.

The cost of AirTrain Newark depends on your travel preferences. When you buy a NJ Transit or Amtrak ticket to or from Newark Liberty International Airport Station, that one ticket costs about $20 and includes the cost of the AirTrain Newark ticket, which is $5.50. The AirTrain access fee is not charged for children under the age of 11.

All fares are subject to change without notice. Taxis accept a maximum of four people depending on the amount of luggage. The subway or bus from Penn Station is $2.75 per person. You can buy a MetroCard in Penn Station for use on all subways and buses. You can also use coins on buses (but not subways), but you must have the exact $2.75 fare as no change is given.

In the baggage claim area you can book a shuttle bus to the Port Authority (about $16 per person) and then take a taxi or local bus - M20 on Eighth Avenue or M104 on 41st Street just east of Eighth Avenue - to 56th Street. You can only pay with a MetroCard or exact change ($2.75) in coins. Shuttle buses that go directly to the Wellington Hotel are also available although they may stop at other hotels and/or apartments before reaching the Wellington Hotel. The fare is about $25 per person.

You can take a taxi directly to the Wellington Hotel. The fare will be the meter charge plus tip, round trip tolls and a surcharge. The total could easily be $110 for a maximum of four people depending on luggage.

The surcharge is higher from Newark because the New Jersey taxies cannot pick up fares here in New York City and thus have to go back empty.


In the baggage claim area there are shuttle buses to Midtown Manhattan. Once in Midtown, you can take a taxi to the Wellington Hotel. The bus is about $16 per person and makes multiple stops. There are also shuttle buses that will take you directly to the Wellington Hotel, although they may make stops at other hotels and apartments. The fare is about $22-25 per person.

The taxi fare from LaGuardia to Midtown is about $25-$40 plus tip and toll for a maximum of four people depending on luggage. This is not a flat fare; it is a metered fare and can vary greatly depending on traffic. Tip and tolls are additional.

NOTE: Please be sure you take a yellow NYC taxi only and be sure to ask the driver for a receipt (just in case you leave something in the car). You can arrange a limousine or private car transfer in advance by emailing wellington@cityexperts.com. Be sure to include your name, the airport, the flight number and arrival time and the number of people and pieces of luggage. All prices are subject to change without notice and are not guaranteed until booked and confirmed. The amount of luggage will determine the number of people that can be accommodated in a single taxi.

Check in is 4pm

Check out is 12noon

Effective July 2nd, 2018; Wellington Hotel has a mandatory Facilities Fee of $20 per room per night. 

In addition to the Facilities Fee, guest will be required to post a refundable deposit (US$100 if you are paying with a credit card or US$200 if you are paying cash) to cover any incidental charges. At checkout the balance is credited to your card or refunded, if you paid cash. Please note that some banks take several weeks before the refund appears on your statement.

You can have small packages sent to the Wellington a few days before your arrival BUT it is very important that the packages are addressed correctly:

Wellington Hotel

871 Seventh Avenue

New York, NY 10019

Name: as it appears on your reservation (packages that arrive without the correct information will not be accepted)

Arrival: the exact date of your arrival

Confirmation number: provided by the hotel, not your travel professional

When you arrive at the Wellington Hotel please inform the agent that you expect a package. He or she can tell you if a package has arrived and will then have the package brought to you. There is no charge for this service; however, if a bellman delivers the package, you will want to give him a gratuity.

Please also note:

*Packages that arrive without the correct information will not be accepted.

*Packages that arrive after a guest has departed will not be accepted.

*If a guest has canceled their reservation, packages will not be accepted and will be returned to sender

*The Wellington Hotel is not liable for missing or damaged packages or packages delivered to a different hotel

*Packages are only acceptable a few days prior to the reservation arrival date and for the person who's name is in the reservation.

Yes, the bell captain will be happy to store your luggage on arrival and/or departure. There is no charge for this service; however, you will want to give the person assisting you a gratuity.

Access to local Gym at Athletic & Swim Club is included as part of the mandatory Facility Fee of $20 per room per night. The gym is located on 787 7th Avenue, Concourse Level (3 blocks down the 7th Avenue towards Times Square).

There are a few hair salon and barbershop near the hotel: Manhattan Cut located next to our 55th Street side entrance of the hotel (149 West 55th Street, between 6th & 7th Ave - 646-964-5351). On the same block there is also Dario Salon (145 W 55th Street, between 6th and 7th Ave - 212-582-1647). Salon Ziba is located two blocks away from the hotel (50 W 57th street and 6th Avenue - 212-767-0577)

No, but there are complimentary safe deposit boxes at the front desk. Please note: there are several safe deposit boxes at the front desk that accommodate a laptop; however, they are available on a first come first serve basis.

No, the Wellington Hotel does not have coffee pots or tea kettles.

Our Park Cafe is open from 6am to 2am everyday.

Room service is available from 6am to 1am

Yes, we have a limited number of accessible rooms.

Each has two beds, a bathroom with grab bars and roll- in shower.

Please be sure to indicate in the comments that you require an accessible room or write reservations@wellingtonhotel.com and advise us.

Breakfast is served from 6am daily in the Park Cafe located on the lobby level. Breakfast is plated, not buffet.

Packages and reservation options that include breakfast in the Park Cafe are available. A la carte room service is also available.

Valet parking is available at the rate of $45 for up to 24 hours. There are no in/out privileges.

If you take your car out, the 24 hours starts over when you return. Valet parking for motorcycles is not available.

You must take the motorcycle to the garage yourself.

There are two car rental offices less than a two-minute walk from the Wellington.

Hertz is on 55th Street and Avis is on 54th Street both between Sixth and Seventh Avenues.

No...the Wellington Hotel is completely smoke free.

If you smoke in your room there is a $250 per day additional charge.

At the Wellington Hotel, ten or more people are considered a group.

Request for proposal:

If ten or more people arrive together, even if they are unknown to each other, there is a mandatory union baggage handling fee of $4.50 per bag each way ($9.00 round trip).

On July 1, 2017, this amount increases to $4.65 per bag each way ($9.30 round trip).

If the group arrives before 4pm or departs after 12noon there is an additional charge of $2 per bag each way.

If ten or more people arrive together this amount is charged whether or not you use the service. Baggage handling rates are subject to change without notice.

You must be 18 years of age and have a valid credit/debit card in your name as well as a government-issued photo ID.


Note: for US citizens/residents - a government-issued photo ID can be a valid driver's license with a photo or a

valid passport.


for non-US citizens - a government-issued photo ID is a valid passport

By email: Please write guest@wellingtonhotel.com

By fax: 212.956.281

Be sure the guest's name appears clearly in the subject line.

High speed wireless internet is available for one device per guest as part of the Facilities Fee charge.

Access for additional devices can be purchased with a debit or credit card. The cost for additional devices is $4.99 for one hour, $11.99 for up to 24 hours (one day), $24.99 for up to 72 hours (three days) and $39.99 for up to 120 hours (five days) for two devices.

Our Business Center is open 24 hours a day, every day. It is conveniently located in the main lobby. Effective July 2nd, 2018; full access to the business centre is included in the mandatory Facilities Fee.

Just ask at the front desk. For a deposit of $20 you can use an adapter during your stay. When you return the adapter, your $20 is refunded.

At the Wellington Hotel, we always offer you the best rate available at the time of your inquiry, whether you call us or go to our website. 

Guests booking directly with us become eligible for our membership rewards program that offers 5% cash back on all reservations. To sign up, visit www.theguestbook.com and enter your email address to enroll. After you check-out, you will have 90 days to upload your receipt to your account with The Guestbook. You will then have the option to redeem your rewards for cash back via PayPal, or as a gift card of your choice. 

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Stay in the very center of New York City - in the heart of its bright lights and bustling, big city streets, vibrant arts and rich culture. It’s Manhattan in the palm of your hand. And it’s at The Wellington Hotel.