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Frequently asked questions

There is no 'child' policy at the Wellington Hotel. Our rooms are priced by the room type not the number nor the age of the occupants. To be specific, that means that if you book a deluxe double/double the rate is the same for one person or two people or three people or four people, no matter the age of the occupants" to "There is no 'child' policy at the Wellington Hotel. Our rooms are priced by the room type, not the number nor the age of the occupants. To be specific, that means if you book a deluxe double-double the rate is the same for one person or two people or three people or four people, no matter the age of the occupants

Please write to sales@wellingtonhotel.com at least seven days prior to your arrival with your request.

We can offer champagne from $75, wine from $35, chocolates from $35, flower arrangements from $35, and fruit baskets from $35.

We will send a credit card authorization form for you to complete for payment. We would need to receive the credit card authorization signed along with a photocopy of the credit card.

All major credit and debit cards - such as American Express, JCB, MasterCard, Union Pay and Visa - are accepted at the Wellington Hotel. Cash in US dollars is also accepted for payment; however, a credit or debit card is required to confirm a reservation.

You must be 18 years of age and have a valid credit/debit card in your name as well as a government-issued photo ID.

Note: for US citizens/residents - a government-issued photo ID such as a valid driver's license with a photo or valid passport. For non-US citizens - valid passport.

For the period January 1 through August 31, reservations (for individuals) must be canceled by 4pm TWO days prior to arrival and for the period September 1 through December 31, reservations (for individuals) must be canceled by 4pm THREE days prior to arrival to avoid a one night charge of room and tax.

The cancellation policy for groups is outlined on the contract and may vary from group to group.

If you made your reservation through a third-party (not with the hotel directly) you must cancel it through

the third party. The Wellington Hotel is not authorized to cancel third-party reservations and we cannot

authorize refunds for third-party reservations.

JFK:

The Air Train shuttle from JFK is about $7.75 per person, which includes the MTA ticket for the subway portion of the ride. Get off the Air Train at the Sutphin Boulevard Station or the Jamaica Station.

Take the E train towards Manhattan and get off at the Seventh Avenue stop (at 53rd Street) and walk just two blocks north towards Central Park to the Wellington Hotel. At the Jamaica Station you can also take the Long Island Railroad to Penn Station (this is a little longer route to the Wellington Hotel because you then have to take the E, N or R train from Penn Station to Seventh avenue and 53rd or 55th Street).

A taxi from JFK directly to the Wellington Hotel is a flat fare of $52.50 plus tolls and tip. Most taxis take a maximum of four people, possibly less, depending on the amount of luggage. There are a limited number of NYC minivan taxis that will accommodate up to five people.

The minivan taxis can accommodate a wheelchair, but not usually with five people.

All rates are subject to change without notice. Prices are not guaranteed until booked and confirmed.

NEWARK

From Newark Liberty Airport you can take the AirTrain to Penn Station (New York) and then a taxi, subway (E, N, R or Q northbound) or bus (20 from the Eighth Avenue side of Penn Station) to 56th Street and walk two short blocks to Seventh Avenue and the Wellington Hotel.

The cost of AirTrain Newark depends on your travel preferences. When you buy a NJ Transit or Amtrak ticket to or from Newark Liberty International Airport Station, that one ticket costs about $20 and includes the cost of the AirTrain Newark ticket, which is $5.50. The AirTrain access fee is not charged for children under the age of 11.

All fares are subject to change without notice. Taxis accept a maximum of four people depending on the amount of luggage. The subway or bus from Penn Station is $2.75 per person. You can buy a MetroCard in Penn Station for use on all subways and buses. You can also use coins on buses (but not subways), but you must have the exact $2.75 fare as no change is given.

In the baggage claim area you can book a shuttle bus to the Port Authority (about $16 per person) and then take a taxi or local bus - M20 on Eighth Avenue or M104 on 41st Street just east of Eighth Avenue - to 56th Street. You can only pay with a MetroCard or exact change ($2.75) in coins. Shuttle buses that go directly to the Wellington Hotel are also available although they may stop at other hotels and/or apartments before reaching the Wellington Hotel. The fare is about $25 per person.

You can take a taxi directly to the Wellington Hotel. The fare will be the meter charge plus tip, round trip tolls and a surcharge. The total could easily be $110 for a maximum of four people depending on luggage.

The surcharge is higher from Newark because the New Jersey taxies cannot pick up fares here in New York City and thus have to go back empty.

LaGUARDIA

In the baggage claim area there are shuttle buses to Midtown Manhattan. Once in Midtown, you can take a taxi to the Wellington Hotel. The bus is about $16 per person and makes multiple stops. There are also shuttle buses that will take you directly to the Wellington Hotel, although they may make stops at other hotels and apartments. The fare is about $22-25 per person.

The taxi fare from LaGuardia to Midtown is about $25-$40 plus tip and toll for a maximum of four people depending on luggage. This is not a flat fare; it is a metered fare and can vary greatly depending on traffic. Tip and tolls are additional.

NOTE: Please be sure you take a yellow NYC taxi only and be sure to ask the driver for a receipt (just in case you leave something in the car). You can arrange a limousine or private car transfer in advance by emailing wellington@cityexperts.com. Be sure to include your name, the airport, the flight number and arrival time and the number of people and pieces of luggage. All prices are subject to change without notice and are not guaranteed until booked and confirmed. The amount of luggage will determine the number of people that can be accommodated in a single taxi.

Check in is 4pm

Check out is 12noon

The Wellington Hotel does not have a resort fee. You will be required to post a refundable deposit (US$100 if you are paying with a credit card or US$200 if you are paying cash) to cover any incidental charges. At checkout the balance is credited to your card or refunded, if you paid cash. Please note that some banks take several weeks before the refund appears on your statement.

You can have small packages sent to the Wellington a few days before your arrival BUT it is very important that the packages are addressed correctly:

Wellington Hotel

871 Seventh Avenue

New York, NY 10019

Name: as it appears on your reservation (packages that arrive without the correct information will not be accepted)

Arrival: the exact date of your arrival

Confirmation number: provided by the hotel, not your travel professional

When you arrive at the Wellington Hotel please inform the agent that you expect a package. He or she can tell you if a package has arrived and will then have the package brought to you. There is no charge for this service; however, if a bellman delivers the package, you will want to give him a gratuity.

Please also note:

*Packages that arrive without the correct information will not be accepted.

*Packages that arrive after a guest has departed will not be accepted.

*If a guest has canceled their reservation, packages will not be accepted and will be returned to sender

*The Wellington Hotel is not liable for missing or damaged packages or packages delivered to a different hotel

*Packages are only acceptable a few days prior to the reservation arrival date and for the person who's name is in the reservation.

Yes, the bell captain will be happy to store your luggage on arrival and/or departure. There is no charge for this service; however, you will want to give the person assisting you a gratuity.

There are two very close by fitness centers: Crunch (250 West 54 Street between Seventh Avenue and Broadway - 212 307 7760) who charges $35 per day or $75 for a week and New York Health & Racquet Club (110 West 56 Street between Sixth and Seventh Avenues - 212 541 7200) who charges $50 per day. A little further walk is New York Underground Fitness (440 West 57 Street between Ninth and Tenth Avenues - 212 957 4781) who charges $20 per day and will negotiate for a multi-day reservation. Please note: rates are subject to change.
There are a few hair salon and barbershop near the hotel: Manhattan Cut located next to our 55th Street side entrance of the hotel (149 West 55th Street, between 6th & 7th Ave - 646-964-5351). On the same block there is also Dario Salon (145 W 55th Street, between 6th and 7th Ave - 212-582-1647). Salon Ziba is located two blocks away from the hotel (50 W 57th street and 6th Avenue - 212-767-0577)
No, but there are complimentary safe deposit boxes at the front desk. Please note: there are several safe deposit boxes at the front desk that accommodate a laptop; however, they are available on a first come first serve basis.

No, the Wellington Hotel does not have coffee pots or tea kettles.

Our Park Cafe is open from 6am to 2am everyday.

Room service is available from 6am to 1am

Yes, we have a limited number of accessible rooms.

Each has two beds, a bathroom with grab bars and roll- in shower.

Please be sure to indicate in the comments that you require an accessible room or write reservations@wellingtonhotel.com and advise us.

Breakfast is served from 6am daily in the Park Cafe located on the lobby level. Breakfast is plated, not buffet.

Packages and reservation options that include breakfast in the Park Cafe are available. A la carte room service is also available.

Valet parking is available at the rate of $45 for up to 24 hours. There are no in/out privileges.

If you take your car out, the 24 hours starts over when you return. Valet parking for motorcycles is not available.

You must take the motorcycle to the garage yourself.

There are two car rental offices less than a two-minute walk from the Wellington.

Hertz is on 55th Street and Avis is on 54th Street both between Sixth and Seventh Avenues.

No...the Wellington Hotel is completely smoke free.

If you smoke in your room there is a $250 per day additional charge.

At the Wellington Hotel, ten or more people are considered a group.

Request for proposal:

If ten or more people arrive together, even if they are unknown to each other, there is a mandatory union baggage handling fee of $4.50 per bag each way ($9.00 round trip).

On July 1, 2017, this amount increases to $4.65 per bag each way ($9.30 round trip).

If the group arrives before 4pm or departs after 12noon there is an additional charge of $2 per bag each way.

If ten or more people arrive together this amount is charged whether or not you use the service. Baggage handling rates are subject to change without notice.

You must be 18 years of age and have a valid credit/debit card in your name as well as a government-issued photo ID.

Note: for US citizens/residents - a government-issued photo ID can be a valid driver's license with a photo or a

valid passport.

for non-US citizens - a government-issued photo ID is a valid passport

By email: Please write guest@wellingtonhotel.com

By fax: 212.956.281

Be sure the guest's name appears clearly in the subject line.

High speed wireless internet is available in all rooms and the lobby at $4.99 for one hour, $11.99 for up to 24 hours (one day), $24.99 for up to 72 hours (three days) and $39.99 for up to 120 hours (five days) for two devices.

If your computer is not wireless see the front desk for an adapter. A deposit of $100 is required but is refunded when the equipment is returned.

When you make your reservation directly on our website (www.wellingtonhotel.com) or purchase one of our packages in room high speed wireless internet is complimentary.

Our Business Center is open 24 hours a day every day. It is conveniently located in the main lobby. There is a $3 minimum charge for fifteen minutes plus .25 per minute. A valid credit card is required.

Just ask at the front desk. For a deposit of $20 you can use an adapter during your stay. When you return the adapter, your $20 is refunded.

At the Wellington, we always offer you the best rate available at the time of your inquiry, whether you call us or go to our website. If you book on our website, however, you also get complimentary in-room high speed wireless internet (one per room).

Discover the Best of NYC

Stay in the very center of New York City - in the heart of its bright lights and bustling, big city streets, vibrant arts and rich culture. It’s Manhattan in the palm of your hand. And it’s at The Wellington Hotel.

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