The global pandemic has severely impacted every sector of our economy, with travel and hospitality quite possibly experiencing the most significant impact. Even more, New York, our home, was at the epicenter of this pandemic in the US. To that, I applaud the tremendous job the team members who have remained on in keeping the building running at limited capacity since our closure.
Feeling as though we have finally arrived at the other side of the epidemic, our management team has been eagerly working to uncover how to operate in the industry's "new normal." The Wellington Hotel's reopening plan will rely on local and federal health guidance as a roadmap. Our plan will prioritize our staff's well being as well as our ability to safely uphold our commitment to world-class hospitality services for guests.
Although we initially hoped to open July 1st, this date has now moved to August 1st. All reservations for the month of July will be cancelled without penalty. If you have any questions, please feel free to reach out to our reservations department and we will be happy to assist you.
Please be advised that due to the Coronavirus, the Wellington Hotel will be temporarily suspending operations until June 30th, 2020. This decision was not made lightly, however it is for the safety of our employees and our guests.
All reservations scheduled to arrive during the time of closure will be cancelled without penalty. If your reservation was paid in advance, you will be refunded in full. Emails have been sent to all guests that booked directly with the hotel for next steps and additional information.
For reservations booked through a third party company, please contact that company to receive your refund.
For any questions, please reach out to our reservations department at 212-247-3900 ext. 500 or email@example.com. Please note that during this time, our wait time and responses might be slightly delayed, however we will do our best to get back to you as soon as possible.
We thank you for your patience during this time and hope to see you again at the Wellington Hotel after July 1st, 2020.
Wellington Hotel Management